As a business owner or service provider, you may have created terms and conditions (T&Cs) to outline your service or product and how you work. However, as your business grows or circumstances change, you may need to update your terms now and again.
Can you change your terms and conditions?
The answer is yes. As the owner of your business or service, you have the right to modify your terms and conditions at any time.
How to change your terms and conditions
Before making any changes, it’s essential to review your current T&Cs to identify any clauses that need updating. Has anything changed in your business in the past few weeks, or months? Next, you’ll need to notify your users or customers of the proposed changes. There are several ways to do this, including:
Email: Send an email to your customers notifying them of the changes. Make sure the email subject line is clear, so your users understand what the email is about.
Notification on your website: Post a message on your website, informing your users of the changes. This method is particularly useful for online businesses.
Once you have notified your clients/customers, you’ll need to give them time to review the proposed changes. Depending on the type of service or product you offer, you may need to give your customers a specific notice period to review and accept the new T&Cs.
Ensuring your changes are legally binding
To ensure that your changes are legally binding, it’s essential to follow some rules. These include:
Make sure your customers have agreed to your T&Cs: To make your changes legally binding, you need to ensure that your customers have agreed to your terms in the first place. If you don’t have an agreement in place, get one as soon as you can.
Ensure your changes are reasonable: Your changes should be reasonable and not unfair or discriminatory. If your changes are deemed unreasonable, they may not be legally binding.
Clearly highlight your changes: Make sure your users understand the changes you’ve made to your T&Cs. Highlight the changes in a visible location, so users can easily identify the new sections.
If you need help with your terms and conditions or if you have any queries, speak to our commercial lawyers or drop us a message on info@jamiesonlaw.legal
